Privacy Policy

1. Introduction

QGEN Consultant Co., Ltd. (“the Company”, “we”, “us”, “our”) places great importance on the protection of your personal data. This Privacy Policy explains how we collect, use, disclose, and protect personal data obtained from your use of the website qgen.co (“the Website”), in accordance with Thailand’s Personal Data Protection Act B.E. 2562 (2019) (“PDPA”).

We rely on the legal bases set out in Section 3 below to process your personal data. Where consent is the basis, we collect it through an explicit affirmative action — for example, by ticking a consent checkbox before submitting a form. Consents for different purposes are collected separately and are not bundled: in particular, consent to receive marketing communications is requested as a separate, optional checkbox and is never a precondition for receiving the services or content you have requested. Browsing the Website alone does not constitute consent under the PDPA.

2. Personal Data We Collect

We collect your personal data through the following channels.

2.1 Contact Form

When you submit our contact form, we collect the following information:

• Full name
• Company name
• Job title
• Email address
• Phone number
• The message you send to us
• Services or courses you are interested in

2.2 QGEN Paper Download Form

When you complete the form to download a QGEN Paper, we collect the following information:

• Full name
• Company name
• Job title
• Email address
• Phone number

2.3 Website Usage Data (Cookies and Analytics)

We may collect website usage data through analytics tools such as Google Analytics and Meta Pixel, which may include:

• IP address
• Browser type and version
• Pages you visit
• Time spent on the Website
• Source of your visit (referrer)

We will collect such data only if you provide consent through our Cookie Consent Banner.

Providing personal data through our forms is voluntary. However, if you do not provide the data we need (e.g., your name and email address), we may be unable to respond to you, answer your questions, or send the QGEN Paper you have requested.

3. Purposes for Collecting and Using Personal Data

We use your personal data for the following purposes:

We will not use your personal data for purposes other than those stated above without first obtaining your consent.

4. Disclosure of Personal Data to Third Parties

We do not sell or disclose your personal data to third parties, except in the following cases:

4.1 Service Providers

We may disclose your data to trusted service providers that help operate our Website and services, such as IT infrastructure providers (Google Cloud Platform). These providers are obligated to maintain confidentiality and not use the data for any other purpose.

4.2 Legal Requirements

We may disclose your personal data where required by law, by a court order, or by a competent government authority.

4.3 Cross-Border Data Transfer

Some of our service providers process data on infrastructure located outside Thailand, which may include the United States, Singapore, and other countries. These include:

• Google Cloud Platform (asia-southeast1, Singapore) — hosting and database
• Google Analytics — website usage analytics (subject to your cookie consent)
• Meta Pixel — marketing analytics (subject to your cookie consent)

Where personal data is transferred to a country that has not been determined by Thailand’s Personal Data Protection Committee (PDPC) to have an adequate level of data protection, we rely on appropriate safeguards as permitted under Sections 28 and 29 of the PDPA — in particular, our service providers’ standard contractual clauses and certified data protection programs (e.g. ISO/IEC 27018 for Google Cloud).

5. Data Retention Period

We will retain your personal data for no more than 10 years from the date you submit it to us, for the following purposes:

If you withdraw your consent or do not wish to be contacted, we will immediately cease using your data for outreach or marketing purposes, even though we may still need to retain the data for the period above for legal purposes. We review the necessity of retaining personal data annually, and upon expiry of the retention period, we will delete, destroy, or anonymize the data.

6. Rights of the Data Subject

As a data subject, you have the following rights under Thailand’s Personal Data Protection Act:

If you wish to exercise any of these rights, please contact us at info@qgen.co. We will respond to your request within 30 days from the date of receipt. You may also contact the Personal Data Protection Committee Office (PDPC) directly to lodge a complaint.

7. Data Security

We have implemented appropriate measures to protect your personal data, including:

• Encryption of data in transit using HTTPS for all communications
• Storage of data on secure infrastructure (Google Cloud Platform)
• Restriction of access to personal data to employees on a need-to-know basis
• Regular review and assessment of our security measures

However, no system is 100% secure. If you become aware that your personal data has been compromised, please notify us immediately at info@qgen.co

8. Cookies

Our Website uses cookies for the following purposes:

You may decline cookies through the Cookie Consent Banner or by adjusting your browser settings. Declining certain cookies may affect Website functionality.

9. Links to External Websites

Our Website may contain links to external websites. We do not control the privacy practices of those websites. We recommend that you review the privacy policy of any external website before providing personal data to it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting an updated version on the Website and indicating the latest update date at the top of this page. Where a change requires fresh consent (for example, a new processing purpose), we will ask you to give that consent explicitly before proceeding.